Refund and Returns Policy

At NextGen Containers, we want you to be completely satisfied with your purchase. That’s why we offer a straightforward Returns and Refunds Policy. Here are the key details:

1. Cancellation Period: You have the right to cancel your order within 30 days without providing any reason. The cancellation period starts from the date you receive the goods or when a third party (other than the carrier) takes possession of the delivered product.

2. How to Cancel: To exercise your right of cancellation, simply inform us of your decision by sending a clear statement to contact@nextgencontainers.com.

3. Refunds: We will reimburse you within 30 days of receiving the returned goods. The refund will be processed using the same payment method you used for the original order, and there are no additional fees.

4. Eligibility for Returns: To be eligible for a return, ensure that:

   • The goods were purchased within the last 30 days.
   • The goods are in their original packaging.
   • Certain items cannot be returned (e.g., personalized goods, perishable items, unsealed hygiene products, and items mixed with other goods after delivery).

5. Returning Goods: You are responsible for the cost and risk of returning the goods to us. Ship the items to the following address:

   NextGen Containers
   428 S Pine St, Richmond VA, 23220
   

   Please use an insured and trackable mail service to avoid any issues during return shipment.

6. Gift Returns:

   • If the goods were marked as a gift and shipped directly to you, you’ll receive a gift credit upon return.
   • If not marked as a gift, we’ll refund the original purchaser.

7. Contact Us: If you have any questions about our policy, feel free to reach out to us at (916) 905-7192 or email contact@nextgencontainers.com.

Thank you for choosing NextGen Containers!